Samuel Engram
A Business and Technology Executive who navigates through complexity to drive strategic success with tailored solutions and unparalleled expertise
Samuel Engram is a leading authority in Global Service Delivery with extensive Cloud and Digital Transformation Delivery and Business Consulting experience.
He recently served as an Amazon Web Services Global Strategic Partner working with companies that include Cognizant Technology Solutions, IBM, Price Waterhouse Coopers, and other various partners where he eventually built a $2.4 Billion Dollar Business for AWS. Sam also served as an executive sponsor supporting other mid-tier partners’ building products and services with AWS.
During his career he also led and reorganized several business units that include Emerging Cloud and Digital Technology, Quality Engineering, Business and Consumer Travel, Small Business Technology and Foreign Exchange Services. In building these successful businesses he has partnered with various companies that include SAP, NetSuite, Workday, Informatica and Snowflake.
Sam has extensive global delivery experience in the US and Foreign Markets and has led more than 30 multi-million-dollar Information Technology engagements since 2000. Prior to joining Amazon Web Services, Sam spent five years serving as Paradigm Technologies Chief Delivery Officer leading Data & Analytics, Quality Engineering and Program management engagements. Before Paradigm, Sam served as Cognizant’s Practice Leader - Vice President of Quality Engineering and Emerging Cloud Solutions for the America’s.
He was instrumental in building Cognizant’s first $1 Billion dollar service line (Quality Engineering), which contributed to the company being recognized as one of the world’s largest testing organizations. As leader of two of Cognizant’s organizations, Sam served as a key speaker on various market trends that also included Consulting in Today’s Business, Quality Engineering and CIO expectations for today's IT consultants. While at Cognizant, Sam initiated Cognizant's entrance into the hiring of US based college graduates and established training programs supporting their entry into working with fortune 500 customers.
Prior to Cognizant, Sam served in various consulting positions at KPMG Consulting (BearingPoint) where he was eventually promoted to Senior Manager delivering solutions in the Banking and Finacial Services Sector.
Who am i?
Sam has been featured in Phoenix Business Journal, African American Career World, Dollars and Sense and Ebony Magazine. He was also the recipient of the IT Rising Star for Arizona Technology Executive sponsored by the Phoenix Business Journal. He is a regular speaker at Arizona State, University of Arizona ‘s College of Engineering and the Future Business Leaders of America (FBLA).
Sam is a life member of the University of Florida Alumni Association and a Life member of Kappa Alpha Psi Fraternity Incorporated.
He is a Liberal Arts graduate from the University of Florida. He is also a graduate of the City of Phoenix Citizens Police Academy and Valley Leadership Inc. which is a prestigious state program that empowers and recognizes Arizona’s top business and political leaders.
Sam also graduated from the Stanford Executive Institute which is a globally recognized training program for corporate executives.
He also serves as an advisor to several technology companies working with them on developing business plans and strategies, proposal solutions and pricing and hiring.
Social Impact
Sam has served on several boards that include Colorado State University Global, Arizona Employment and Training Council, West Side Foodbank (Now St. Mary's Foodbank) and an advisor for the Future Business Leaders of America and Phoenix Catholic Social Services. He also served as an Urban League Visiting Professor for Florida A&M, Morehouse, North Carolina A&T, Miles College, and South Carolina State.
skillset
Innovative Global Services & Technology Leader with a record of accomplishment in business development, building client relationships and leveraging technology to drive organizational growth, performance, and profitability. Successful in negotiating and securing multi-million-dollar engagements with Fortune 500 clients. Formed strategic alliances with channel partners in providing digital & cloud solutions. Firsthand leader, strategic thinker, mentor and teacher of technology transformation and delivery with proven organizational, practice development and engagement leadership success.
Specialization
Global Service Delivery
Practice Management and Sales
Business Information Management
Program Management
Quality Engineering
Digital Services Transformation
Organization Reengineering
Developing High Performance Teams
CRM, MDM & ERP Implementations
Industry Experience
Successfully directly led engagements with budgets totaling more than $200M
- American Express ($45M budget)
- Ameriprise ($25M budget)
- Arizona Public Services ($24M budget)
- American Airlines ($12M budget)
- AbbVie ($4M)
- BCBSNC ($1M budget)
- Blackstone ($2M budget)
- Clorox ($1.5M)
- E*TRADE ($20M budget)
- Healthnet ($5M budget)
- Patheon ($3M budget)
- JPMC ($30M)
Samuel Engram is a seasoned professional with a diverse skill set in global service delivery, recognized for driving over $2 billion in revenue growth across two companies. He excels in establishing new digital transformation services and managing numerous engagements aligned with client objectives. As a skilled negotiator and team developer, Sam champions streamlined communication and cultural alignment to deliver high customer satisfaction.
Experienced professional and managed services global delivery with experience in program management, project management, technology delivery, operations, and consulting
Recognized Industry and Practice/Engagement Leader driving revenue growth to +$2B in revenue for two companies.
Demonstrated experience working with global partners and clients across providing strategy, delivery, and talent
Established new digital transformation and product engineering service lines supporting client business objectives
Successfully directly managed more than thirty engagements aligning with client strategy, goals, and objectives
Lead negotiator and contract writer for MSA's and SoW's for client engagements
Developer of high performing teams empowering employees to deliver value through high customer satisfaction
Strong communicator and respecting for advocating cultural, organizational and technology simplification across multi-organization and client boundaries
What is the most inventive or innovative thing I have accomplished in my career?
Building a $1B Professional Service Practice - Detailed White Paper Available and Samuel is available to discuss in detail.
Building a professional service practice is based on redefining the intersection between people and technology. In building a practice, it is important to create a positive customer experience by having them realize the value of the service you provide.
The purpose of this practice was to increase the ability to accelerate addressing issues as they arise in the software development life cycle. The aim was to identify and solve problems, to monitor and control processes, develop metrics, standards, and service level agreements for compliance, develop appropriate test cases and resolve problems.
This role was necessary in the company’s efforts to create horizontal service practices outside of primary vertical lines of business that would drive greater consistency of processes, tools and frameworks and pursue more opportunities as an independent service to our clients bringing greater value, increased market share and increased revenue.
As the leader of this practice, what would be the strategy to make QE one of the largest in the industry and how would we compete with other large Global System Integrators in this business?
I. Building a Value Driven and Outcome Focused Service Line - Building 1/ Sales Enablement, 2/ Operations, 3/ Building a Global Delivery Platform and 4/ Service Practice Positioning.
II. Sales Enablement | Road to Growth - The mission was to transition from a service-oriented to outcome-oriented organization, so it was important to build domain expertise as we wanted to drive higher value, improve margins, and increase profits. The focus was building Marketing and Technology Domain Expertise that included 1/Leadership Transformation, 2/Content Portal Development, 3/Increase Certification for employees and Partners, 4/ Account Based Marketing, 5/ Establish Channel Partners and 6/ Events and Campaigns.
III. Sales Operations | Easily Repeatable Content - Our focus was to enable our sales and services teams to increase value-driven touchpoints and discussions with our clients and prospects, increasing sales speed. To meet this goal, the following was implemented: 1/Build the team, 2/Channel Partner Enablement, 3/ Create and enable products and services and 4/Adopt a CRM platform.
IV. Unified Global Delivery Platform | Growing pressure to improve our business value - Our focus was 1/ Developing a Staffing Model, 2/ Business Development Support and 3/ Proposal Development and Presentations.
V. Service Practice Positioning | Moving to the Front of the Sales Cycle - Success was achieved by 1/ Developing Corporate Branding, 2/ Public Relations, 3/ Awareness Campaigns, 4/ App and Website build and maintain, and 5/ Employee Enablement.
Results | Achieving Our Mission
Within five years, a $1 Billion Dollar service practice line was built, and at the time it generated 17% of the company’s revenue. The company was positioned as Tier 1 in Gartner’s Magic Quadrant for Testing Services. Acceleration tools were built and sold leading to subscription revenue generation. Services revenue tripled to Fortune 1000 companies
AWS
Speaker Certified
AWS
GenAI
IBM
Artificial Intelligence
Phoenix Citizens Police
Police Academy Graduate
Healthcare Data Analytics
June 2020
Healthcare Information and Management Systems Society
Building and Maintaining Millennium Fundamentals
July 2018
Cerner Corporation
Business Process Management (Six Sigma Yellow Belt)
October 2017
Capital One
Certified Scrum Master
August 2017
License: 000658949
Certified Scrum Product Owner
June 2017
License: 000658949
SCRUM Master Accredited Certification
August 2015
License: 87301715601235
International Scrum Institute
SCRUM Product Owner Accredited Certification
August 2015
License: 47960585916880
International Scrum Institute
ADVISORY BOARDS.
- Manage commercial relationships with GSI (Global Systems Integration) partners (Cognizant / IBM / PwC) by providing advisory services and resources for their AWS customers
- Work with our partners to develop go-to-market solution planning and strategy
- Run GTM sales plays and use cases with our partners across industries and vertical markets
- Drive revenue (+$2.5B in 2023) and market share growth with GSI partners regionally and globally and across Industry
- AWS Executive Sponsor for mid-size partners supporting their integration into the AWS partner channel
- Responsibility included AWS 1/pipeline development, 2/Revenue Recognition, 3/Product Launches and 4/AWS Migrations
- Engagement & Delivery leader for multiple product implementations that include hybrid cloud, MDM, Data Governance, Quality Engineering and Program/Project Management.
- Client relationship leader for Paradigm engagements focused on high customer satisfaction
- Created and managed multiple practices for Digital Transformation and Product Engineering
- Responsible for contract negation, alignment and tracking of project scope, cost and committed deliverables
- North American New Growth Platforms product engagement leader leveraging HCM, ERP and Supply Chain solutions (e.g., SAP, NetSuite, Ariba, Success Factor, Informatica) and Quality Engineering across multiple industries
- Partnered with sales team leading to expansive growth in emerging technology and quality engineering service lines
- Aligned with multiple product vendors and clients to ensure successful delivery of engagements
- Responsible for alignment and tracking of project scope, cost and committed deliverables
- Wrote and negotiated contracts and project agreements for client engagements
- Practice & Engagement Leader, Quality Engineering for Banking, High-Tech and Retail lines of business
- Partnered with sales team leading to expansive growth in emerging technology and quality engineering service lines
- Aligned with multiple product vendors and client stakeholders to ensure successful delivery of engagements
- Responsible for alignment and tracking of project scope, cost and committed deliverables
- Engagement & Delivery lead for a $30M engagement for a Fortune 500 spin-off for a major financial services firm
- Responsible for alignment and tracking of project scope, budget and committed deliverables
- Business and IT Consultant supporting fifteen various business and technology engagements for three Fortune 500 companies.
Groups
KPMG Consulting
2000
Cognizant Technology Solutions
2005
Cognizant Technology Solutions
Quality Engineering
2007
Cognizant Technology Solutions
Quality Engineering / Digital Services
2010
Paradigm Technology
Client Services
2016
Amazon Web Services
Global Systems Integration Partner
2021
Sandeep Singh
Adrian O.
